btjili Privacy Policy
Your personal information is our highest priority. This page clearly explains how btjili collects, stores, and protects your data.
btjili ("we", "us", or "platform") is a trusted online betting and casino service in Bangladesh. This privacy policy explains what personal information we collect when you use our website, why we collect it, how we use it, and how we protect your rights. Please read this policy carefully. By creating an account or using our services at btjili, you are considered to have accepted the terms of this privacy policy.
Table of Contents
Types of Information Collected
btjili collects different types of information in different situations. The information can be broadly divided into two categories: (a) information you provide directly, and (b) information our system collects automatically.
1.1 Personal Identification Information
During account registration and verification, we collect the following information:
- Full name (in Bengali and/or English)
- Date of birth (for age verification — only those aged 21 or above may register)
- National ID card or passport number (for identity confirmation)
- Current address
- Email address
- Mobile number
1.2 Financial Information
To facilitate deposits and withdrawals, we store the following financial information:
- bKash, Nagad, Rocket, or Upay account number (for transaction processing)
- Transaction history, amounts, and dates
- Records of bonus and promotional benefit usage
1.3 Technical and Device Information
Information automatically collected while you use our platform includes:
- IP address and approximate location
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system information
- Page visit times, duration, and click data
- Referring URL (the source from which you arrived at our site)
How Information Is Collected
btjili collects your information in the following ways. It is important that you have a clear understanding of each method.
Information Provided Directly
Information you provide yourself through filling in registration forms, the identity verification process, deposit and withdrawal requests, and communication with our support team.
Automatic Collection
Your browsing behavior, session data, and technical logs are automatically recorded through our servers and cookie technology.
From Third Parties
We receive transaction confirmation information from payment processors (bKash, Nagad, Rocket, Upay) and identity verification service providers.
Purpose of Using Information
btjili uses your personal information only for specific, lawful, and transparent purposes. Those purposes are set out in detail below:
3.1 Account Management and Service Delivery
- Account creation and identity confirmation
- Processing deposits and withdrawals
- Providing bonuses, cashback, and VIP benefits
- Managing gaming and betting activities
- Providing 24/7 live chat support
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Monitoring and investigating suspicious transactions
- Complying with anti-money laundering (AML) regulations
- Detecting violations of our terms of service
3.3 Improvement and Personalization
- Analyzing services to improve the user experience
- Recommending games and bonuses based on your preferences
- Identifying and resolving technical issues on the website
- Developing new features and services
3.4 Communication
- Sending important account notifications and transaction confirmations
- Informing you about promotional offers and new games (with your consent only)
- Responding to your support requests
Sharing and Disclosure of Information
btjili never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted technology partners to keep our services running. These include payment processing services (bKash, Nagad, Rocket, Upay), server hosting providers, identity verification services, and cybersecurity specialists. These partners are granted access to information only for specific tasks and are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
We may be required to disclose certain information under law, court order, or lawful direction from a competent authority. In such cases, we always provide only the minimum information necessary.
4.3 Business Transfer
In the event of a future merger, acquisition, or asset sale, user information may form part of the transferred assets. Should such an event occur, we will notify you in advance by email and inform you of the new privacy policy.
Important Notice
btjili never sells or rents your personal information to advertisers, data brokers, or unrelated third parties. The protection of your information is our highest priority.
Cookies and Tracking Technologies
btjili's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that make your visits more convenient.
5.1 Types of Cookies
Essential Cookies
These cookies are essential for the website to function correctly. They are used to maintain login sessions, carry out security checks, and remember your preferences.
Analytics Cookies
These cookies are used to monitor and improve website usage. They analyze user behavior anonymously.
Functional Cookies
These cookies store information for your language preferences, display settings, and personalized experience.
Cookie Controls
You can disable cookies at any time from your browser settings. However, disabling certain essential cookies may limit some functionality of the website.
Data Storage and Security
To ensure the highest security for your personal information, btjili follows industry-standard technologies and practices.
6.1 Technical Security Measures
- SSL Encryption: All data exchanged between you and our servers on our site is protected by SSL/TLS encryption.
- Data Encryption: Sensitive data stored on our servers (passwords, financial information) is kept in encrypted form.
- Firewall Protection: Multi-layer firewalls and intrusion detection systems are active.
- Regular Security Audits: The security of our systems is regularly tested by specialists.
- Access Controls: Only authorized staff may access your information where necessary.
6.2 Data Retention Period
We retain your information only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period for legal obligations, dispute resolution, or fraud investigation. Financial transaction records are retained in accordance with applicable law.
6.3 Your Responsibilities
You also play a role in keeping your account secure. We ask you to:
- Use a strong and unique password and do not share it with anyone.
- Always log out after logging in on a public device or network.
- If you notice any suspicious activity, inform our support team immediately.
Your Rights
As a registered user of btjili, you have the following rights over your own personal information. To exercise these rights, please contact our support team.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You have the right to request correction of any inaccuracies in your information.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be limited.
Data Portability
You have the right to receive your information in a structured, commonly used format.
Right to withdraw from marketing
You have the right to opt out of receiving promotional emails or messages at any time.
To exercise any of your rights, please contact us via our 24/7 live chat support or by email at [email protected]. We are committed to responding to your request within 30 business days.
Protection of Minors
btjili strictly follows a 21+ age policy. Our services are available only to those aged 21 or above. We do not intentionally collect or store any information from minors.
During registration, we verify national ID cards or passports to confirm age. If we become aware for any reason that someone under 21 has created an account on our platform, we will immediately close that account and delete all associated data. If parents or guardians suspect that their child is using our platform, please contact us right away.
Third-Party Links
Our website may sometimes reference third-party websites or services. These external sites have their own privacy policies, and btjili bears no responsibility for their data protection practices.
Game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Ezugi, Evolution Gaming and others are governed by their own privacy policies. We advise you to read the privacy policy of any third-party service before using it.
Policy Changes
btjili may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A clear notice will be displayed on the website's homepage.
- The "Last Updated" date at the top of this page will be changed.
If you continue to use our platform after the updated policy has been published, you will be considered to have accepted the new policy. We recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. btjili's dedicated support team is always ready to help you.
24/7 Live Chat
Our live chat support team is available in Bengali seven days a week, 24 hours a day. You can start a live chat from any page on the site.
Email Support
For detailed privacy-related requests, email us at: [email protected] — we will respond as quickly as possible.
All our support operations run on Bangladesh Standard Time (BST, UTC+6).
Your Information is Completely Secure
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